Microsoft Dynamics CRM

Build customer loyalty and drive repeat business with Microsoft Dynamics CRM. Used by leading companies worldwide, Dynamics CRM is a full customer relationship management suite focused on three key factors: sales, marketing and customer service. Its flexible capabilities feature options for deployment, purchase, and access, while the familiar and easy-to-use interface works with other Microsoft products to streamline processes. Best of all, Dynamics CRM is designed to fit your individual needs through extensive customization and add-on options.


Apply user-friendly customizations to quickly modify and extend CRM, making it work the way your business works and meeting the unique needs of your company. Microsoft Dynamics CRM can also reduce operational costs and provide rapid access to utilities through internal and external system integration and connection to other technologies.
Functional Areas
  • Sales
  • Leads
  • Opportunities
  • Customer service
  • Cases
  • Scheduling
  • Marketing
  • Planning
  • Marketing lists
  • Campaigns
Primary Sales & Customer Service
  • Case management
  • Potential customers
  • Service Level Agreement management
  • Services and resources management
  • Accounts
  • Appointment scheduling
  • Contacts
  • Knowledge base
  • Create awareness
  • Develop your message
  • Marketing campaigns
  • Tracking


Marketing: Generate Demand

Microsoft Dynamics CRM provides a holistic, comprehensive set of marketing capabilities, such as data cleansing and segmentation tools, campaign management features, and insightful marketing analysis, so you can better understand customers and target your resources to the areas of highest return.CRM will enable you to increase the effectiveness of marketing programs, generate demand, and track key performance indicators.

Sales: Close Deals Fast

Microsoft CRM enables salespeople to create a single view of a customer with tools that streamline and automate everyday sales processes, promoting shorter sales cycles, higher close rates, and improved customer retention. Fast access to customer data and history, both online and offline, allows for effective time management and work tactics, while featured communications tools let companies keep sales prospects and customers informed of new product and service offerings.

Customer Service: Deliver Responsive Assistance

Give customer service personnel the tools to deliver consistent, well-organized service by delivering customer information, case management, service history, and support knowledge to their desktops. Dynamic CRM facilitates effective practices and improved customer relations, which in turn develops customer loyalty and drives profitability.


GraVoc has over twenty years of experience in finding the right software and technology solutions to help businesses succeed. GraVoc has worked extensively with the Microsoft Dynamics product line, and our services include implementation, custom development and support. To learn more about Microsoft Dynamics CRM and to find out how GraVoc can implement a CRM system that fits the specific needs of your business, please email us below!

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