Time & Project Management Reimagined
iNRTiA is a near-real-time customer & project management, timekeeping, and analytics application. Keep track of your company’s most important resources and projects in one customizable and intuitive place.
Empower Your Moments, Master Your Projects.
Being a professional services company, we know first-hand the complexity of juggling the full lifecycle of a project. Accurate timekeeping as well as customer & project management is essential for any successful project. Responding to this need, INRTIA was developed specifically for the professional service industry and encompasses all the features technicians and consultants need to ensure every project stays on track.
Features that Empower Your Team:
Intuitive Project Tracking
Staying on top of support requests and delivering timely solutions is non-negotiable. iNRTiA’s multi-department call management enables your entire team to work on multiple calls at the same time with workflows to automate your outreach process.
Seamless Customer Management
Timekeeping the way you want
Give your team options on how they enter their time. With various entry mode options, your team can track their time in the way that makes the most sense for them and their clients.
Time Management Unleashed.
Give your employees the tools they need to manage their time and projects more effectively. iNRTiA’s Timesheet enables employees to track their time through a user-friendly dashboard. Employees enter in their call details such as customer, project, service, and workplace as well as any internal or customer billing notes. The Task Breakdown allows employees to nail down exactly where their time was spent on a given call. Employee’s can see an overview of all their calls by navigating to the Calls dashboard.
Redefine Customer Support.
Generating, dispatching, and tracking support tickets has never been easier. iNRTiA’s ticketing functionality allows you to streamline customer support requests from your website or application and into the right employee hands. With multi-department call management, iNRTiA aggregates all support requests into a clean, user-friendly dashboard so your whole team is in the loop.
Multi-department call management
Ticket statuses & workflows to automate your outreach process
Generate support tickets from your website or app
Track time against support tickets
Prioritize support requests
Call and log breakdown associated with each ticket
Elevate Customer Relationship Management.
Building and maintaining strong customer relationships is paramount in today’s dynamic business landscape. Centralize your client data using iNRTiA’s customer repository. The iNRTiA customer repository gives employees CRM functionality to capture all customer information such as projects & contracts, expenses, support tickets, contact details, and more.
Project Management from Start to Finish.
In the realm of business, effective project management is the cornerstone of success. iNRTiA’s project management tools curate all project details from inception to completion. Collaborative workspaces give your team unity and clear communication to properly allocate and budget projects. Project timelines allow you to create, plan, and visualize projects in a clear, intuitive interface, ensuring everyone knows their tasks and deadlines. With project analytics and reporting, you can make data-drive decisions, track project performance, identify bottlenecks, and adapt your strategies.
Track time against your projects for performance monitoring
Centralize key project data such as resources assigned, project budget, calls, expenses, attachments, & notes
Connect projects & contracts for streamlined billing parameters
Visualized project metrics such as budget hours, actual hours, billable hours, budget amount, & current yield
Call data breakdown to easily see who worked on a project & what was accomplished
Integration to D365 Business Central.
With seamless integration to your D365 Business Central system, iNRTiA allows you to centralize all customer data in a clean user experience. Within the settings, users will be able to input their Business Central instance information to easily connect the two products. This integration will pull your accounts receivable and contacts from Business Central into iNRTiA.
Schedule a demo.
Want to see iNRTiA in action? Contact us by filling out the form below!