Microsoft Dynamics 365 Customer Insights Implementation.

engage customers with personalized interactions using Dynamics 365 Customer Insights.

Take your marketing to the next level with a Dynamics 365 Customer Insights implementation. The new Dynamics 365 Customer Insights offers a 360-degree customer view as well as AI-powered automations and recommendations to help your business create a more engaged audience. Using the solution’s advanced features, you can target the right customers, reach them through effective digital channels, and deliver tailored interactions.

GraVoc provides extensive Dynamics 365 Customer Insights implementation services, including integration development, reporting, managed support, and user training. Leverage our robust services to augment your marketing efforts with cutting-edge CRM technology.

Dynamics 365 Customer insights implementation

what is Dynamics 365 Customer Insights?

Microsoft’s new Dynamics 365 Customer Insights combines its Dynamics 365 Customer Insights and Dynamics 365 Marketing applications into a standalone product. The new Dynamics 365 Customer Insights comprises two applications, detailed below. Together, these applications are positioned to help businesses leverage data-driven insights and deliver personalized customer experiences.

Dynamics 365 Customer Insights - Data

This is Microsoft’s customer data platform that gives you real-time, data-driven insights to support a deeper customer understanding and tailored interactions.

Dynamics 365 Customer Insights - Journeys

Dynamics 365 Customer Insights – Journeys lets you create trigger-based journeys to engage customers across touchpoints in real time. You can leverage cutting-edge AI for channel and content optimization.

features of Dynamics 365 Customer Insights.

Here are some of the key features of Dynamics 365 Customer Insights.

Cash Receipts icon

Unified marketing platform

Dynamics 365 Customer Insights offers a unified platform that enables a 360-degree view of your customer along with powerful marketing automations so you can tailor interactions.


Copilot capabilities

Dynamics 365 Customer Insights leverages intelligent, AI-powered Copilot capabilities, including segment suggestions and content creation. These capabilities helps your marketers discover and target the right customers with engaging emails.

Automated event triggers

Trigger-based events in Dynamics 365 Customer Insights allow you to build engagement by responding to customer interactions in real time.


Personalized experiences for more engaged customers.

Leverage data insights, segmentation capabilities, and AI-powered channel and content optimization to create targeted campaigns.

Power BI

Event management & streaming

Dynamics 365 Customer Insights provides powerful event management features to support live events and webinars. These include registration forms, speaker management, guest logistics, and budgeting. Dynamics 365 Customer Insights also lets you create and stream your online events through Microsoft Teams.

Power BI

Rich analytics & reporting

Integration with Dynamics 365 Sales provides AI-backed attribution analytics that help your marketers get comprehensive data on overall performance of their campaigns.

You can also connect Dynamics 365 Customer Insights to Microsoft Power BI for more advanced, custom reporting to better understand how customers interact with your marketing efforts.

Dynamics 365 Customer Insights services:

business process review

We conduct a thorough business process review to understand your functional and technical requirements for the new Dynamics 365 Customer Insights system and create a roadmap for customizations and integration development.



GraVoc can provide a seamless and tailored Dynamics 365 Customer Insights implementation.


We ensure you remain current with new versions of Dynamics 365 Customer Insights to leverage updated features and enhancements.
customization icon

Customization & Configuration

Our CRM specialists can design and configure custom functionality to meet operational or reporting needs not addressed through out-of-the-box functionality in Dynamics 365 Customer Insights.



Our team can assist with migrating your CRM or marketing automation software to Dynamics 365 Customer Insights, regardless of how many integrations or customizations you have in your environment. We ensure all your mission-critical data and functionality are properly migrated to Dynamics 365 Customer Insights.

Integration Development

Our team can integrate Dynamics 365 Customer Insights with other Microsoft applications, such as Microsoft 365 and Power BI, or another ISV product to augment the capabilities of your system.


User training

Our team conducts end-user training to ensure all stakeholders are well-equipped to leverage the full potential of the new Dynamics 365 Customer Insights system. Our team can also provide a train-the-trainer approach, where a core group of personnel within your business are trained by our staff, who then proceed to train other users.

Managed Support Services

Through our managed support services, we can provide ongoing technical assistance to address issues or bug fixes, plan upgrades, and optimize system performance and health.

why choose GraVoc for your Dynamics 365 Customer Insights implementation.

GraVoc ISO 27001 services

30+ years of expertise

During our many years as a Microsoft partner, our team has successfully completed hundreds of Microsoft Dynamics 365 implementation projects. We deliver tailored and functional solutions for our clients to optimize their operations. Our team pays close attention to what our clients need, resulting in the development of custom integrations with platforms like Power BI that augment the functionality of their Dynamics 365 solution.

GraVoc’s many success stories are a testament to the quality of our work, expertise, and dedication to customer satisfaction.

extensive managed support

We won’t just implement Dynamics 365 Customer insights and leave you to figure out the rest. GraVoc provides extensive managed support services to ensure continual upgrades and maintenance of your Dynamics 365 solution. Our support services, including user training, troubleshooting, and system updates, customizations, and more.

Microsoft Solutions Partner for Business Applications.

Previously a Microsoft Certified Gold Partner, GraVoc is now a Microsoft Solutions Partner for Business Applications. Our team has extensive training, years of industry experience, and over 100 certifications that strongly demonstrate our expertise in implementing Microsoft Dynamics 365 solutions.

we our Dynamics 365 community!

Our company is deeply engaged with the Microsoft Dynamics 365 Community, actively participating in various capacities to contribute and collaborate within this dynamic ecosystem. As a leading Microsoft partner, we have forged strong connections with both clients and industry peers.

We frequently attend national summits and events, where we gain valuable insights, share best practices, and explore the latest innovations in the Microsoft Dynamics 365 platform. Our commitment to the community underscores our dedication to delivering top-notch solutions and services to our clients, ensuring they harness the full potential of Microsoft Dynamics technology for their business needs!

let’s talk about Dynamics 365 Customer Insights Implementation.

If your organization is looking for Dynamics 365 Customer Insight services, GraVoc is here to help!
Get in touch with us by filling out the form!