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STANDARD SUPPORT

If you require support services weekdays between 8:00 AM – 6:00 PM (non-holiday), please use the standard support form below.

Error message regarding GP and Word

We value our Dynamics GP customers greatly and wanted you to be aware of an issue with a recent Microsoft Office update (9/2020) that could interfere with the ability to print the Word-based, or Word Templates from the application. We have had a few customers encounter this issue already. If you see the following error when generating Word documents from Great Plains, then you are affected.

You are able to print the original, standard GP-based reports, however, should the Office update have already been deployed then you are already impacted. Fortunately, there is nothing wrong with Dynamics GP, itself.

This occurs on any Office version past build 13127.20408, but here are the technical details and official Dynamics GP post behind the recent problem; it does require rolling back the subsequent patches to gain the Word-based functionality back: https://community.dynamics.com/gp/b/dynamicsgp/posts/word-templates-will-not-email-print-after-office-update

If you need assistance with identifying or utilizing another reporting solution such as PDF for Dynamics GP, please let us know so we can assist.

Are you still using Dynamics GP2015 or GP2016?

With the Microsoft Modern Lifecycle Support you should be considering an upgrade to the latest version (hint: GP2016 mainstream support ends 7/2021). As your partner we are here to help with the entire upgrade process and look forward to working with your specific situation to get you not only onto a supported version, but also into a bunch of new features. (pssst…… we heard 2-factor authentication and copy/paste for AP Transactions are going to be some of the most sought-after enhancements in the upcoming October, 2020 update).

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OFF-HOUR SUPPORT*

If you require off-hour support weekdays between the hours of 6:00pm and 8:00am, on the weekend or on a holiday, please follow the steps below:

1 | Call 978-538-9055.

2 | Press 3.

3 | Leave a detailed message with your name, company, phone and nature of the problem.

4 | A member of the GraVoc support team will contact you as soon as possible.

*Additional charges will apply.

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