Managed IT Services

Comprehensive managed IT services that simplify operations, strengthen security, and support your team end to end.

Supporting your IT infrastructure

GraVoc offers a full range of managed services for businesses looking to partially or fully outsource IT administration, maintenance, and end-user support. Allow us to take care of your technology so you can stay focused on the success of your business and its customers!

Tier 1

Essentials

The Essentials tier of our managed services program provides your organization with a strong foundation of IT support services to ensure your IT operation is running properly.

SERVICES INCLUDE:

  • IT Helpdesk & End-User Support
  • System Health and Performance Monitoring & Preventative Maintenance
  • Patch Management
  • Managed Antivirus & Endpoint Protection
  • Local & Offsite Backup Management
  • Technology Advisory
  • Quarterly Technology Planning & Budgeting
  • Customer Portal Access

Tier 2

Essentials +

The Essentials + tier of our managed services program provides your organization with all the core support services of the Essentials tier with the added benefit of our managed security services.

SERVICES INCLUDE:

  • All Essentials Tier Services
  • 24/7 Threat Detection, Response & Compliance
  • Proactive Attack Surface Reduction & Brand Protection
  • AI-powered DNS Filtering & Threat Protection
  • Password Management
  • Managed Domain Security
  • Security Awareness Training & Testing
  • E-mail Security
  • Mobile Device Management
  • Vulnerability Management
  • Onsite support

Tier 3

Priority Advantage

The Priority Advantage tier of our managed services program provides your organization with all the core support and security services of our Essentials + tier along with our priority response service level agreement and additional onsite support.

SERVICES INCLUDE:

  • All Essentials + Tier Services
  • Priority Response Service Level Agreement

Your technology, protected & optimized

Our services: Comprehensive IT management & security

We deliver extensive managed IT designed to keep your business running smoothly, securely, and strategically. From proactive system monitoring to advanced threat defense and long-term technology planning, our team covers every layer of your IT ecosystem.

Whether it’s preventing downtime, defending against cyber threats, or guiding your next upgrade, GraVoc is your trusted partner for reliable, secure, and forward-thinking IT.

Support your team with reliable IT help

Keep your employees productive with responsive and expert support.

IT helpdesk & end-user support

Our team provides comprehensive IT support services to your employees by e-mail, telephone, and/or approved remote channels.

Onsite support

When remote assistance isn’t enough, our team provides in-person troubleshooting and service.

Priority response service level agreement

With our priority response service level agreement, you have peace of mind that your request is our top priority. Our team prioritizes your support requests to ensure they are resolved as quickly as possible.

Customer portal

Incorporate current and future feature requests into our new customer portal to improve overall customer experience.

Maintain and monitor your systems

Prevent downtime and ensure system health with continuous monitoring.

System monitoring & preventative maintenance

Our team actively monitors system health and performance to ensure the availability and reliability of your organization’s IT infrastructure. When we see a potential problem, we fix it before it gets in your way!

Patch management

Our team performs ongoing patch management to keep your systems functional and secure.

Local & offsite backup management

Our team configures local and offsite backups for your organization’s IT infrastructure and performs ongoing monitoring to ensure the integrity and availability of your systems and data.

Strengthen your cybersecurity posture

Protect your business with layered security and advanced threat detection.

Managed antivirus & endpoint protection

Our team keeps your systems up to date with the most current antivirus definitions and ensures your organization is protected by next-generation antivirus endpoint detection and response capabilities.

Email security

We handle every layer of your email security, including spam filtering, antivirus, threat detection, and encryption — plus KnowBe4 Defend to help users identify phishing attacks with AI-powered insights.

Managed domain security

Preventing unauthorized email being sent from your domain. GraVoc protects your customers, suppliers, and employees from email phishing and spoofing attacks.

Mobile device management

Our team configures and administers mobile device management capabilities to ensure mobile devices with access to your organization’s IT and information assets are appropriately secured.

Password management

Our team provides your organization with a password vault and credential manager to ensure that your passwords and keys are appropriately stored and managed.

24/7 threat detection, response & compliance

We configure Blackpoint’s 24/7 MDR solution to detect and respond to threats in real time, complemented by LogIC SIEM for enhanced logging, auditing, and compliance alignment.

Security awareness training & testing

Our team provides ongoing security awareness training and testing through a dedicated training platform designed to improve your organization’s overall security posture against social engineering and cyberattacks.

DNSFiltering

Provides AI-powered content filtering and threat protection for your organization’s network.

Vulnerability management

We provide proactive vulnerability management designed to continuously harden your systems, reduce exposure to threats, and maintain a resilient security environment.

Proactive attack surface reduction & brand protection

Deliver proactive attack surface reduction and brand protection through Freeze to safeguard your organization’s digital presence.

Plan strategically for the future

Align technology decisions with your business goals.

Technology advisory

In addition to hands-on technical support, our team provides insight on how to optimize your organization’s IT operation and take advantage of new and emerging technology trends.

Quarterly technology planning & budgeting

Our team meets with your organization quarterly to review the current IT operation and plan for the future, helping you prepare for upgrades, replacements, migrations and other changes that otherwise could become costly surprises.

Empower your business

Benefits & business impact of Managed IT

Managed IT Services can be a major relief for companies of all sizes. With managed services, your employees can focus on core business operations and  new revenue-generating opportunities, without the distraction of maintenance tasks. 

With GraVoc’s Managed IT Services, you can trust that your systems are secure, up-to-date, and performing at their best. Whether you have 10 employees or over 100, our flexible solutions scale to fit your business needs.

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Tier breakdown

ESSENTIALS

ESSENTIALS +

PRIORITY ADVANTAGE

IT Helpdesk & End-User Support

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System Health and Performance Monitoring
& Preventative Maintenance

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Patch Management

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Managed Antivirus & Endpoint Protection

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Local & Offsite Backup Management

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Technology Advisory

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Quarterly Technology Planning & Budgeting

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Customer Portal Access

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24/7 Threat Detection, Response & Compliance

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Proactive Attack Surface Reduction & Brand Protection

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AI-powered DNS Filtering and Threat Protection

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Vulnerability Management

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Password Management

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Security Awareness Training & Testing

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E-mail Security

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Mobile Device Management

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Managed Domain Security

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Onsite Support

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Priority Response Service Level Agreement

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CRN26-MSP500

Industry-Leading Recognitions

GraVoc is proud to be recognized among the leading organizations in our industry through multiple prestigious awards. For the fourth consecutive year, CRN®, a brand of The Channel Company, has named GraVoc to its Managed Service Provider (MSP) 500 list in the Pioneer 250 category for 2026, honoring top MSPs dedicated to serving the small and midsize business market across North America.

In addition, the Boston Business Journal has ranked GraVoc #12 on its 2025 list of the Largest IT Consulting Firms in Massachusetts, a recognition that reflects our sustained growth, innovation, and commitment to building strong, long-term customer relationships over the past 30+ years.

Volume discounts

Per User Discount: Volume discounts on per user pricing starting at 100 users.

Reduced Onsite Discount: Discounted per user pricing for opting to reduce onsite hours allocation. (Not applicable to Essentials customers.)

Business hours

Monday – Friday: 8:00am – 6:00pm

Emergency & off hours

  • Monday – Friday: 6:00pm-8:00am
  • Saturday & Sunday
  • Observed Holidays