How to Clear Your Browser Cache and Cookies
Resolve common display and loading issues by refreshing your browser’s stored data.
Why This Matters
Clearing your browser’s cache and cookies is one of the most effective first steps when troubleshooting website issues.
Your browser stores cached files to help pages load faster. However, when a website is updated, those saved files can become outdated and conflict with the live version of the site. This may cause display issues, broken functionality, or unexpected behavior.
By clearing cache and cookies, we can ensure you are viewing the most current version of the website and accurately determine whether an issue is browser-related or truly a site issue.
Quick Keyboard Shortcut – Works for Most Browsers
For Chrome, Firefox, Edge, and Internet Explorer, you can clear cache and cookies using a simple shortcut:
Ctrl + Shift + Delete
This will open your browser’s data-clearing window, where you can select cache and cookies.
Important
After clearing cache and cookies, fully close and restart your browser before revisiting the website. This ensures the changes take effect properly.
Browser-Specific Instructions for Clearing Cache and Cookies
Google Chrome
- Click the Tools menu (three dots in the upper-right corner of the browser).
- Select History, then choose Clear browsing data from the left-hand menu.
- Set Time range to All time.
- Check Cookies and other site data and Cached images and files.
- Click Clear data.
Important:
After clearing your data, fully restart Chrome.
- Windows: Close all Chrome windows and reopen the browser.
- Mac: From the top menu bar, click Chrome → Quit, then reopen Chrome.
Mozilla Firefox
- Click the menu button (three lines in the top-right corner).
- Select History, then choose Clear Recent History.
- Set the Time range to clear to Everything.
- Check the following options:
- Cookies
- Cache
- Active Logins
- Site settings
- Offline website data
- Click OK to clear the data.
Important:
After clearing your data, fully restart Firefox.
- Windows: Close all Firefox windows and reopen the browser.
- Mac: From the top menu bar, click Firefox → Quit, then reopen Firefox.
Safari - macOS
- From the top menu bar, click Safari, then select Settings.
- Open the Privacy tab.
- Click Manage Website Data…
- Select Remove All, then click Remove Now to confirm.
- From the top menu bar, click Safari → Quit to close the browser and apply the changes.
Microsoft Edge - Windows
- Click the menu button (three dots in the upper-right corner) and select Settings.
- From the left-hand menu, click Privacy, search, and services.
- Under Clear browsing data, click Choose what to clear.
- Select Cookies and other site data and Cached images and files.
- Click Clear now.
- Fully close Microsoft Edge, then reopen it for the changes to take effect.
Internet Explorer - Windows
- Click the Settings icon (gear) in the upper-right corner.
- Select Internet options.
- Under the General tab, scroll to the Browsing history section.
- Click Delete…
- Check the following options:
- Temporary Internet files and website files
- Cookies and website data
- History
- Download History
- Click Delete.
- Close Internet Explorer completely, then reopen it for the changes to take effect.
Safari - iOS
- Open the Settings app on your device.
- Scroll down and tap Safari.
- Select Clear History and Website Data.
- When prompted, tap Clear History and Data to confirm.
- Once complete, the Clear History and Website Data option will appear gray, indicating that cache and cookies have been cleared successfully.
Google Chrome - iOS
- Open Google Chrome on your iOS device.
- Tap the menu icon (three dots) in the bottom-right corner.
- Select Settings, then tap Privacy.
- Choose Cookies, Site Data and Cached Images and Files.
- Set the Time Range to All Time.
- Tap Clear Browsing Data at the bottom of the screen.
- Confirm by tapping Clear Browsing Data again.