Managed IT Services

Supporting your IT Infrastructure

GraVoc offers a full range of managed services for businesses looking to partially or fully outsource IT administration, maintenance, and end-user support.  Allow us to take care of your technology so you can stay focused on the success of your business and its customers!

TIER 1

Essentials

The Essentials tier of our managed services program provides your organization with a strong foundation of IT support services to ensure your IT operation is running properly.

SERVICES INCLUDE:

  • IT Helpdesk & End-User Support
  • System Health and Performance Monitoring & Preventative Maintenance
  • Patch Management
  • Managed Antivirus & Endpoint Protection
  • Local & Offsite Backup
  • Technology Advisory
  • Quarterly Technology Planning & Budgeting

$50 User/Month

TIER 2

Essentials +

The Essentials + tier of our managed services program provides your organization with all the core support services of the Essentials tier with the added benefit of our managed security services.

SERVICES INCLUDE:

  • All Essentials Tier Services
  • Password Management
  • Security Awareness Training & Testing
  • E-mail Security
  • Mobile Device Management
  • Onsite support

$70 User/Month

TIER 3

priority-advantage

Priority Advantage

The Priority Advantage tier of our managed services program provides your organization with all the core support and security services of our Essentials + tier along with our priority response service level agreement and additional onsite support.

SERVICES INCLUDE:

  • All Essentials + Tier Services
  • Additional on-site support hours
  • Priority Response Service Level Agreement

$90 User/Month

Managed IT Services

IT Helpdesk & End-User Support

Our team provides comprehensive IT support services to your employees by e-mail, telephone, and/or approved remote channels.

System Health and Performance Monitoring & Preventative Maintenance

Our team actively monitors system health and performance to ensure the availability and reliability of your organization’s IT infrastructure. When we see a potential problem, we fix it before it gets in your way!

Patch Management

Our team performs ongoing patch management to keep your systems functional and secure.

Managed Antivirus & Endpoint Protection

Our team keeps your systems up to date with the most current antivirus definitions and ensures your organization is protected by next-generation antivirus endpoint detection and response capabilities.

Local & Offsite Backup

Our team configures local and offsite backups for your organization’s IT infrastructure and performs ongoing monitoring to ensure the integrity and availability of your systems and data.

Technology Advisory

In addition to hands-on technical support, our team provides insight on how to optimize your organization’s IT operation and take advantage of new and emerging technology trends.

Quarterly Technology Planning & Budgeting

Our team meets with your organization quarterly to review the current IT operation and plan for the future, helping you prepare for upgrades, replacements, migrations and other changes that otherwise could become costly surprises.

Security Awareness Training & Testing

Our team provides ongoing security awareness training and testing through a dedicated training platform designed to improve your organization’s overall security posture against social engineering and cyberattacks.

Email Security

Our team configures and manages spam filtering, antivirus, advanced threat detection, and encryption capabilities for your organization’s e-mail.

Mobile Device Management

Our team configures and administers mobile device management capabilities to ensure mobile devices with access to your organization’s IT and information assets are appropriately secured.

Password Management

Our team provides your organization with a password vault and credential manager to ensure that your passwords and keys are appropriately stored and managed.

Onsite support

Our team comes to you when support cannot be performed remotely!

Additional Onsite Support Hours

Our Priority Advantage tier comes with additional support hours to be used for your onsite service delivery. If your organization does not need additional onsite support, you can exchange these hours for a discounted per user cost.

Priority Response Service Level Agreement

With our priority response service level agreement, you have peace of mind that your request is our top priority. Our team prioritizes your support requests to ensure they are resolved as quickly as possible.

Pricing Breakdown

 

ESSENTIALS

ESSENTIALS +

PRIORITY ADVANTAGE

$50 User/Month
$70 User/Month
$90 User/Month

IT Helpdesk & End-User Support

System Health and Performance Monitoring
& Preventative Maintenance

Patch Management

Managed Antivirus & Endpoint Protection

Local & Offsite Backup

Technology Advisory

Quarterly Technology Planning & Budgeting

Password Management

Security Awareness Training & Testing

E-mail Security

Mobile Device Management

Onsite Support

Additional Onsite Support Hours

Priority Response Service Level Agreement

Volume Discounts

Per User Discount: Volume discounts on per user pricing starting at 100 users.

Reduced Onsite Discount: Discounted per user pricing for opting to reduce onsite hours allocation. (Not applicable to Essentials customers.)

Business Hours:

  • Monday – Friday: 8:00am – 6:00pm
s

Emergency & Off Hours:

  • Monday – Friday: 6:00pm-8:00am 
  • Saturday & Sunday
  • Observed Holidays

Benefits of Managed IT Services

IT Managed Services can be a major relief for companies of all sizes. Having managed services will keep your employees focused on core business operations while allowing them to work on new revenue-generating opportunities.

While your employees are focused on their work, they will have the security of knowing that their networks are updated, speedy, and safe. GraVoc has a diverse customer base, with some companies having 10-50 employees and others who have 100+. Each company is different in size and so are their reasons for needing managed services! 

Managed IT Service Area

Managed IT Service Area

GraVoc is located in Peabody Massachusetts, just north of Boston, and provides Managed IT Services including IT Helpdesk & End-User Support, System Health and Performance Monitoring & Preventative Maintenance, Patch Management, Managed Antivirus & Endpoint Protection, Local & Offsite Backup, Technology Advisory, Quarterly Technology Planning & Budgeting, Password Management, Security Awareness Training & Testing, E-mail Security, Mobile Device Management and Onsite support Services to businesses and organizations in the New England area.

Below is a list of our Massachusetts and New Hampshire Managed IT service area. GraVoc also provides Managed IT services in Connecticut, Maine, Rhode Island and Vermont but are not limited to these states.

Massachusetts Managed IT Services:

Acton, Amesbury, Andover, Arlington, Ashby, Ashland, Ayer, Bedford, Belmont, Beverly, Billerica, Boston, Boxborough, Boxford, Burlington, Cambridge, Carlisle, Chelmsford, Chelsea, Concord, Danvers, Dracut, Dunstable, Essex, Everett, Framingham, Georgetown, Gloucester, Groton, Groveland, Hamilton, Haverhill, Holliston, Hopkinton, Hudson, Ipswich, Lawrence, Lexington, Lincoln, Littleton, Lowell, Lynn, Lynnfield, Malden, Manchester by the sea, Marblehead, Marlborough, Maynard, Medford, Melrose, Merrimac, Methuen, Middleton, Nahant, Natick, Newbury, Newburyport, Newton, North Andover, North Reading, Peabody, Pepperell, Reading, Revere, Rockport, Rowley, Salem, Salisbury, Saugus, Sherborn, Shirley, Somerville, Stoneham, Stow, Sudbury, Swampscott, Tewksbury, Topsfield, Townsend, Tyngsborough, Wakefield, Waltham, Watertown, Wayland, Wenham, West Newbury, Westford, Weston, Wilmington, Winchester, Winthrop, Woburn

Our Massachusetts Managed IT service area also includes: Barnstable County, Berkshire County, Bristol County, Dukes County, Franklin County, Hamden County, Hampshire County, Nantucket County, Norfolk County, Plymouth County, Worcester County

Southern New Hampshire Managed IT Service Area:

Amherst, Antrim, Atkinson, Auburn, Bedford, Bennington, Brentwood, Brookline, Candia, Chester, Danville, Deerfield, Deering, Derry, East Kingston, Epping, Exeter, Francestown, Fremont, Goffstown, Greenfield, Greenland, Greenville, Hampstead, Hampton Falls, Hampton, Hancock, Hillsborough, Hollis, Hudson, Kensington, Kingston, Litchfield, Londonderry, Lyndeborough, Manchester, Mason, Merrimack, Milford, Mont Vernon, Nashua, New Boston, New Castle, New Ipswich, Newfields, Newington, Newmarket, Newton, North Hampton, Northwood, Nottingham, Pelham, Peterborough, Plaistow, Portsmouth, Raymond, Rye, Salem,Sandown, Seabrook, Sharon Temple, South Hampton, Stratham, Weare, Wilton, Windham, Windsor

Our New Hampshire Managed IT service area also includes: Rockingham County, Cheshire County, and Strafford County.

 

Information Technology News

 

 

LET’S DISCUSS YOUR MANAGED IT SERVICES

Have a question or want to discuss Managed IT Services for your business? Contact a GraVoc employee below by filling out the form!

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