Outlook 2016 Click-to-Run Issue

October 23, 2017

There is currently an issue with Microsoft Outlook 2016 Click-to-Run. When a user tries to open an attachment or do some other office tasks, Outlook prompts the user to enter their credentials several times. This issue seems to be connected to a recent update to Office.

The following is a blurb taken from a Microsoft forum on the topic:


In Outlook click File, Office Account and note what Channel you are on.  To make the command work you need to use a version that was released to that Channel.  See the links at the bottom that has the available versions.

If you are on Semi-annual/FRDC you could try this

cd %programfiles%\Common Files\Microsoft Shared\ClickToRun\

officec2rclient.exe /update user updatetoversion=16.0.8201.2158

or

officec2rclient.exe /update user updatetoversion=16.0.8201.2171

For Monthly/Current Channel this is what was previously mentioned as working:

cd %programfiles%\Common Files\Microsoft Shared\ClickToRun\

officec2rclient.exe /update user updatetoversion=16.0.8326.2107

Related articles

 

GoodUX Article

Your flight is delayed. Welcome to User Experience

Imagine landing in an unfamiliar airport with only minutes to make your connection. You rely on clear signage and familiar patterns to get where you need to go. Websites and digital products work the same way—good user experience anticipates needs, reduces friction, a…

Read More