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Enterprise Resource Planning is a business process management software that allows a business to use a system of integrated applications to manage the business and automate many back office functions related to technology, services and human resources. GraVoc offers a number of ERP systems including Microsoft Dynamics AX, GP, NAV, SL, Intacct, and Elliott.
Customer Relationship Management refers to softwares that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth. GraVoc offers one of the best CRM management systems in todays society, Microsoft Dynamics CRM. Check out our CRM page to learn more.
Sure Step Methodology
Microsoft Business Solution Sure Step Methodology
GraVoc follows the Microsoft Business Solution Sure Step Methodology when implementing a new software for a customer. By following this methodology, GraVoc ensures that the customer receives a fully implemented software with design, setup and post launch support. Microsoft Business Solution Sure Step Methodology is a full customer lifecycle of helping solution providers better serve their customers. Sure Step covers Microsoft Dynamics ERP and CRM solutions such as Dynamics AX, CRM, GP, NAV and SL. The methodology was designed to help increase consistency, timeframes and success of Microsoft Dynamics products. Sure Step consists of 6 phases.
What are the key risks to achieving your organization’s objectives? Do your plans, budgets, and forecasts adequately consider and address key risks?read more
There are a few moving parts that need to be explained when asked ‘What is Dynamics 365?’ GraVoc’s Dan Johnson helps explain.read more
Microsoft 365 Business is designed for small and mid-sized businesses who are looking to reduce costs associated with end-user infrastructure.read more
GraVoc is a technology-consulting firm located in Peabody, Massachusetts just north of Boston. GraVoc is committed to solving business problems for customers through the development, implementation, and support of technology-based solutions.
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