IT Support & Managed ServicesOptimizing the use of your IT infrastructure
Maintaining your IT infrastructure
GraVoc offers IT support & managed services for companies throughout Massachusetts, New England and beyond who do not have their own IT staff or need additional expertise to supplement their own in-house knowledge. Allow your workers to focus on what they specialize in and free up time by letting us manage your network infrastructure.
Remote or On-site IT Support & Managed Services
GraVoc can provide you with the network monitoring tools that help you make the best decisions for your company. Monitoring solutions will help you evaluate how your network is being utilized, whether updates and patches are being installed, whether your network remains free from viruses or vulnerabilities, or what users are doing on the Internet.
If your systems are out of date and need an update, GraVoc can help you upgrade your hardware and software so you can take advantage of the newer version’s capabilities without losing functionality, compatibility with other systems, or data integrity.
Hardware failure, software failure, end-user error, newly-discovered software vulnerabilities, and compatibility issues may leave your IT infrastructure working incorrectly. GraVoc can diagnose the problem and offer a solution that works with the rest of your network and your budget.
Troubleshooting & Break/Fix
Malfunctioning software, Internet connections, or IT assets impede your business’s productivity. GraVoc will perform the necessary computer repair, virus removal, or hardware replacement services. GraVoc’s normal support hours are 7-7 from Monday through Friday, but emergency services are available 24 hours a day.
Help Desk & End User Support
Remote & On-Site Support
Managed Information Technology services can be a major relief for companies of all sizes. Having managed services will keep your employees focused on core business operations while allowing them to work on new revenue-generating opportunities. While your employees are focused on their work, they will have the security of knowing that their networks are updated, speedy, and safe. GraVoc has a diverse customer base, with some companies having 10-50 employees and others who have 100+. Each company is different in size and so are their reasons for needing managed services.
- Improving the efficiency and reliability of IT operations 56%
- Enhanced security and compliance 38%
Information Technology News
What are the key risks to achieving your organization’s objectives? Do your plans, budgets, and forecasts adequately consider and address key risks?read more
The results of the Banker & Tradesman’s Best of 2017 poll are in and we are thrilled to share that we struck gold in all three categories!read more
A ransomware campaign launched on 9/18/17 features a new phishing technique that tricks users into opening what looks like an internal scanned document.read more
Contact Us Below About Our IT Support & Managed Services
GraVoc is a technology-consulting firm located in Peabody, Massachusetts just north of Boston. GraVoc is committed to solving business problems for customers through the development, implementation, and support of technology-based solutions.
"One Company, Many Solutions"