IT Support & Managed Services
Optimizing the use of your IT infrastructure
Maintaining Your Infrastructure
GraVoc offers IT support & managed services for companies throughout Massachusetts, New England and beyond who do not have their own IT staff or need additional expertise to supplement their own in-house knowledge. Allow your workers to focus on what they specialize in and free up time by letting us manage your network infrastructure.
Remote or On-Site IT Support & Managed Services Include:
GraVoc can provide you with the network monitoring tools that help you make the best decisions for your company. Monitoring solutions will help you evaluate how your network is being utilized, whether updates and patches are being installed, whether your network remains free from viruses or vulnerabilities, or what users are doing on the Internet.
Hardware failure, software failure, end-user error, newly-discovered software vulnerabilities, and compatibility issues may leave your IT infrastructure working incorrectly. GraVoc can diagnose the problem and offer a solution that works with the rest of your network and your budget.
If your systems are out of date and need an update, GraVoc can help you upgrade your hardware and software so you can take advantage of the newer version’s capabilities without losing functionality, compatibility with other systems, or data integrity.
Troubleshooting & Break/Fix Services
Malfunctioning software, Internet connections, or IT assets impede your business’s productivity. GraVoc will perform the necessary computer repair, virus removal, or hardware replacement services. GraVoc’s normal support hours are 7-7 from Monday through Friday, but emergency services are available 24 hours a day.
Help Desk & End User Support
Remote & On-Site Support
The Benefits of Managed Services
Managed Information Technology services can be a major relief for companies of all sizes. Having managed services will keep your employees focused on core business operations while allowing them to work on new revenue-generating opportunities. While your employees are focused on their work, they will have the security of knowing that their networks are updated, speedy, and safe. GraVoc has a diverse customer base, with some companies having 10-50 employees and others who have 100+. Each company is different in size and so are their reasons for needing managed services.
Information Technology News
On May 8th, 2018 GraVoc’s Nate Gravel and Michael Kannan will be presenting at the Great New England Credit Union Show taking place at DCU Center in Worcester.read more
The Internal Revenue Service is warning taxpayers of an unusual phishing scheme that is going around this tax season. Using stolen data obtained by tax professionals, criminals are filing fraudulent tax returns and depositing them into actual taxpayers’ bank accounts.read more
GraVoc’s Dan Johnson To Present ‘Is Moving to the Cloud For You?’ | Enterprise Center at Salem State University | April 24th, 2018
On April 24th, 2018, GraVoc’s Dan Johnson will be presenting ‘Is Moving to the Cloud for You?’ at the Enterprise Center at Salem State University.read more
GET IN TOUCH
Have a question or want to discuss our IT Support & Managed services? Contact a GraVoc employee below by filling out the form!