The Opportunity

GraVoc Associates Inc. of Peabody, MA is a 25 year old technology solutions company with a growing IT Managed Services practice. We are seeking to add to our staff a Senior IT Solutions Engineer who can help our customers with:

• LAN/WAN design, implementation, support
• Physical/Virtual Server implementation and support
• Firewall and switch configuration
• Backup and recovery of infrastructure
• Maintaining IT Infrastructure operations either hosted or on premise
• Support in planning, maintenance and growth of IT infrastructure

This is a hands-on support role requiring a combination of remote support and travel to client sites for local support.

Position Description:

Senior IT Solutions Engineer


  • Onsite and remote support of our customer’s LAN/WAN operations, including:
    • Performance monitoring and tuning
    • Administration of domain services
    • Backup/restore of infrastructure
    • Hardware and software configuration and implementation including email, remote access, and mobile devices
    • Troubleshoot and fix end-user IT related issues.
  • Timely and accurate resolution of technical issues including documentation of procedures and problem resolutions.
  • Develop and implement preventative maintenance policies and procedures to ensure that the network functions according to design and consistent with security standards.
  • Patch management, antivirus updates, load balancing, disk cleanup etc.
  • Availability during both regular business hours and after hours as required. There is also an on-call requirement on a rotational basis.


  • Bachelor of Science Degree or equivalent experience and certification in technology
  • Minimum of 3 years of prior work experience in a similar role maintaining local and wide area networks.
  • Strong written and oral communication skills.
  • Experience with virtualization either VMWare or Hyper V is essential.
  • Microsoft, Cisco or VMWare certification is desired.
  • Ideal candidates will demonstrate a deep understanding in most of the following:
    • Windows Server (Version 2008 or higher)
    • Microsoft Hyper V
    • Windows Active Directory and domain administration
    • VMware ESX(i) and vSphere (Version 6 or higher)
    • Microsoft Exchange (Version 2013 or higher)
    • Windows Desktop Operating Systems (Version 7 or higher)
    • Advanced knowledge of Microsoft operating systems
    • Microsoft Office 365 solutions and migration
    • DNS (domain name system) services, administration and routing protocols
    • LAN/WAN concepts and implementation skills
    • SAN/NAS maintenance and administration
    • Firewall/router configuration and maintenance
    • IIS web certificates administration
    • Power shell scripting
  • We are looking for a highly motivated, dependable individual with excellent problem solving skills who will follow through on all assignments and exercise good judgement when needed.

*GraVoc Associates Inc. is an equal opportunity employer*

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