Microsoft Dynamics CRM
Build customer loyalty and drive repeat business with Microsoft Dynamics CRM. Used by leading companies worldwide, Dynamics CRM is a full customer relationship management suite focused on three key factors: sales, marketing and customer service. Its flexible capabilities feature options for deployment, purchase, and access, while the familiar and easy-to-use interface works with other Microsoft products to streamline processes. Best of all, Dynamics CRM is designed to fit your individual needs through extensive customization and add-on options.
Build customer loyalty and drive repeat business
Marketing: Generate Demand
Microsoft Dynamics CRM provides a holistic, comprehensive set of marketing capabilities, such as data cleansing and segmentation tools, campaign management features, and insightful marketing analysis, so you can better understand customers and target your resources to the areas of highest return.CRM will enable you to increase the effectiveness of marketing programs, generate demand, and track key performance indicators.
Sales: Close Deals Fast
Microsoft CRM enables salespeople to create a single view of a customer with tools that streamline and automate everyday sales processes, promoting shorter sales cycles, higher close rates, and improved customer retention. Fast access to customer data and history, both online and offline, allows for effective time management and work tactics, while featured communications tools let companies keep sales prospects and customers informed of new product and service offerings.
Customer Service: Deliver Responsive Assistance
Give customer service personnel the tools to deliver consistent, well-organized service by delivering customer information, case management, service history, and support knowledge to their desktops. Dynamic CRM facilitates effective practices and improved customer relations, which in turn develops customer loyalty and drives profitability.
Fits Your People
- With a familiar user interface, wizard-based tools, and close integration with Microsoft Office, Microsoft Dynamics CRM helps you achieve the best fit for your people.
- Get started quickly in a familiar Microsoft Outlook environment designed to support fast user adoption and high utilization of your CRM solution.
- Correlation with familiar programs, such as Microsoft Word and Microsoft Excel, empowers users to create their own dashboards and personal workflows without reliance on outside support.
- Provide role-tailored access to information and data both online and offline, giving people access to only the information they want and need—delivered in the way they want it.
Fits Your Business
- Microsoft Dynamics CRM provides flexible choices in the implementation and customization of your CRM application, resulting in the best fit for your business.
- Automate business processes to unify line-of-business systems with flexible, easy-to-use tools built on the Microsoft Windows® Workflow Foundation platform.
- Apply user-friendly customizations to quickly modify and extend CRM, making it work the way your business works and meeting the unique needs of your company.
- Meet both IT and business goals with a CRM system that enables fast deployments, involves low-effort iterative changes, and empowers business users.
Fits Your Environment
- Built on reliable, industry-standard technology, Microsoft Dynamics CRM is an adaptable and affordable software system that fits within your existing environment.
- Realize fast return with industry-standard technology built on a performance-enhanced architecture that gives you fewer elements to install and maintain.
- Protect IT investments with adaptable technology that is easy to upgrade, move, and extend into new establishments, locations, and lines of business without being locked into a restricted deployment method.
- Reduce operational costs and provide rapid access to utilities through internal and external system integration and connection to other technologies.
GraVoc Associates has over seventeen years of experience in finding the right software and technology solutions to help businesses succeed. GraVoc has worked extensively with the Microsoft Dynamics product line, and our services include implementation, custom development and support. Our Dynamics CRM customers include companies in the manufacturing, software services and distribution industries. To learn more about Microsoft Dynamics CRM and to find out how GraVoc can implement a CRM system that fits the specific needs of your business, please email info@gravoc.com.